🔗 Sonos workers shed light on why the app update went so horribly | Ars Technica:

Employees claimed that Sonos’ desire to get new customers and please investors was becoming more important than ensuring that old hardware would work properly with the new app. Indeed, this is exactly what happened when the app released. Spence admitted in August that many customers, “especially those with some of our older products in their systems, are having an experience that is worse than" before. Examples included “existing speakers missing from their Sonos systems,” “errors while setting up new products,” and latency, per Spence.